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1. Shipping Policy
- 1.1. General Shipping Guidelines
EcoSafe Marinas LLC strives to ensure timely and secure delivery of all products purchased through the ESM Marine & Outdoor Marketplace. We work with trusted shipping partners to provide the best possible service.
- 1.2. Shipping Destinations
We currently ship within the United States.
International shipping is not available at this time.
Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.
- 1.3. Shipping Processing Time
Orders are processed within 1-3 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.
Shipping times may vary depending on product availability and shipping destination.
- 1.4. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on order weight and delivery location.
Standard shipping typically takes 3-7 business days. Expedited shipping options may be available at an additional cost.
Delivery delays can occasionally occur due to weather, carrier issues, or unforeseen circumstances.
- 1.5. Order Tracking
Once your order has shipped, a confirmation email with tracking information will be sent to you.
- 1.6. Lost or Delayed Shipments
If your order does not arrive within the estimated delivery timeframe, please contact [email protected] with your order details.
EcoSafe Marinas LLC is not responsible for shipping carrier delays, but we will assist in resolving any issues.
- 1.7. Damaged or Missing Items
If your order arrives damaged or with missing items, please report the issue within 48 hours of delivery.
Contact [email protected] with photos of the damaged product and packaging for assistance.