EcoSafe Marinas LLC - ESM Marine & Outdoor Marketplace Terms and Conditions
VERSION 1.3 Revision 02/09/2025
1. Introduction
Welcome to EcoSafe Marinas LLC and the ESM Marine & Outdoor Marketplace. By
accessing or using our website, purchasing products, or becoming a member, you agree to
be bound by these Terms and Conditions (the "Agreement"). Please read these Terms
carefully before using the services provided by EcoSafe Marinas LLC.
EcoSafe Marinas LLC is a limited liability company registered in Ohio.
2. Membership Terms
2.1. Types of Memberships
EcoSafe Marinas LLC offers two types of memberships:
• Premium Membership: Grants access to exclusive products, enhanced discounts, priority
services, and rewards programs on the ESM Marine & Outdoor Marketplace.
• Regular Membership: Provides access to the ESM Marine & Outdoor Marketplace with
standard discounts and services.
2.2. Membership Benefits
• Premium Membership: Enhanced discounts, exclusive products, early access to sales, and
higher reward point accrual rates.
• Regular Membership: Standard discounts and access to the ESM Marine & Outdoor Marketplace.
2.3. Refunds
Membership fees are non-refundable, except in the case of cancellation by EcoSafe Marinas LLC
under specific circumstances. For any membership-related inquiries, please contact customer
support.
3. Pricing and Payment Terms
3.1. Pricing
The prices displayed on the ESM Marine & Outdoor Marketplace may be adjusted due to
fluctuations in distributor costs or other market factors. EcoSafe Marinas LLC reserves the
right to update the pricing on products at any time.
3.2. Product Pricing Liability
EcoSafe Marinas LLC strives to ensure accurate pricing information on the ESM Marine & Outdoor
Marketplace. However, errors in pricing or product descriptions may occur. In such cases:
• Corrective Action: We reserve the right to correct any pricing errors, cancel orders placed at the
incorrect price, and issue refunds as necessary.
• Customer Notification: If an order is canceled due to pricing errors, we will notify the customer
promptly via email or other contact methods.
• Non-Waiver of Rights: Listing a product at an incorrect price does not obligate EcoSafe Marinas
LLC to honor the erroneous price.
3.3. Payments
We accept payments via credit cards, debit cards, and other payment methods as indicated on the
website. By making a purchase, you agree to pay the full price for the products purchased,
including taxes and shipping fees.
4. Rewards and Loyalty Program
4.1. Reward Points
EcoSafe Marinas LLC offers a reward points program as part of your membership. Points
are earned based on purchases, which may be redeemed for discounts or other benefits.
4.2. Returns-Based Metrics for Rewards
Customers whose purchased products are not returned within a 30-day period will receive
additional reward points as an incentive. This initiative aims to reduce return rates and encourage
satisfaction with purchases.
4.3. Adjustments to Points
Reward points may be affected by price changes, returns, or adjustments to the value of your
purchase. If a price change occurs before points are applied, your rewards may be adjusted
accordingly.
4.4. Application of Reward Points
Reward points will be applied to your account and can be used toward future purchases or
membership renewals as described in your member benefits.
5. Refund and Return Policy
5. Refund, Return, and Warranty Policy
5.1. Warranty and Service Returns
EcoSafe Marinas ESM Marketplace offers a return period of 30 days from the date of receipt. A
Return Merchandise Authorization (RMA) number is required for all returns.
• Warranty or Service-Related Returns: Items that are defective or require service
(warranty or otherwise) should be returned directly to the manufacturer. In such cases, if
the defect is due to workmanship or an error on our part, EcoSafe Marinas LLC will
cover the return shipping costs.
5.2. General Returns
For returns not related to defects in workmanship or manufacturer error—such as buyer’s
remorse—customers must obtain an RMA number and process their return via the EcoSafe
Marinas ESM Marketplace website. Alternatively, customers can request an RMA number by
emailing [email protected] or calling 833-376-5056. Please provide the original
invoice number, the product being returned, and the reason for the return.
• Shipping Costs for General Returns: Unless the return is due to a defect or error on our
part, the customer is responsible for the return shipping costs.
• Restocking Fee: Returned merchandise may be subject to a restocking fee of up to 15%.
Please contact the RMA department for details.
5.3. Non-Refundable Items and Store Credit
Membership fees, digital products, and services that have been used are non-refundable. Refunds
for returned items will be issued as store credit, which can be used for future purchases on the
ESM Marine & Outdoor Marketplace.
6. Privacy and Data Protection
6.1. Collection of Information
EcoSafe Marinas LLC collects personal information, including but not limited to your name,
email address, shipping address, and payment information, solely for the purpose of
fulfilling orders and providing services through the ESM Marine & Outdoor Marketplace.
6.2. Sharing of Information
• No Sale of Information: EcoSafe Marinas LLC does not sell, rent, or trade your personal
information to third parties.
• We may share your personal information with trusted partners (such as service providers or
affiliates) who assist us in fulfilling orders, processing payments, or providing other services. These
third parties are bound by confidentiality agreements to ensure the security and protection of your
information.
6.3. Data Security
We implement industry-standard security measures to protect your personal information from
unauthorized access, disclosure, or alteration.
6.4. Your Rights
You have the right to access, correct, or delete your personal information in accordance with
applicable privacy laws. You may also opt-out of receiving marketing communications by following
the instructions provided in those communications.
7. Cookies
We use "cookies" on our websites to improve your experience. A cookie is a piece of data
stored on a visitor's device to help us identify repeat visitors and enhance their experience
on our sites. For example, cookies may save login information for future visits to the online
store, boatwash scheduling system, or membership portal. Cookies can also help us track
user interests to improve site functionality. Usage of a cookie is in no way linked to
personally identifiable information on our sites.
8. Links
Our websites may contain links to other sites. Please be aware that we are not responsible
for the content or privacy practices of other sites. We encourage our users to be aware
when they leave our sites and to read the privacy policies of any other site that collects
personally identifiable information.
9. Liability and Disclaimers
9.1. Limitation of Liability
To the fullest extent permitted by law, EcoSafe Marinas LLC and its affiliates are not liable
for any direct, indirect, incidental, special, or consequential damages arising from your use
of the ESM Marine & Outdoor Marketplace or related services.
9.2. Indemnification
You agree to indemnify and hold harmless EcoSafe Marinas LLC, its officers, employees, and
affiliates from any claims, damages, losses, or expenses arising out of your violation of these
Terms and Conditions.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of Ohio, without regard
to its conflict of law principles. Any disputes will be resolved through binding arbitration, in
accordance with the rules of the American Arbitration Association.
11. Management and Administration
The ESM Marine & Outdoor Marketplace is managed by Rainy Day Accounting Group, Inc.,
under a flexible structure that allows for potential transition of operational management to
EcoSafe Marinas LLC as necessary. This flexibility ensures seamless continuity of services
for members and customers.
12. Changes to Terms and Conditions
EcoSafe Marinas LLC reserves the right to modify or update these Terms and Conditions at
any time. We will notify you of significant changes through our website or other
communication methods. Your continued use of the ESM Marine & Outdoor Marketplace
constitutes your acceptance of any modifications to these Terms.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
EcoSafe Marinas LLC
Northfield, OH 44067
833-376-5056